Frequently asked questions

Hamilton, Burlington, Oakville, Ancaster, Dundas, Waterdown, Stoney Creek, Grimsby and surrounding communities. Appointments outside our standard area may be available by request.

Interior and exterior photographs of the property, professionally edited for brightness, colour balance and straight verticals. You receive MLS-ready files and high-resolution files for print and marketing, delivered to your RealtyAid portal. Standard pricing covers properties up to 1,500 sq. ft. Homes from 1,501 to 3,000 sq. ft. add $50.

An interactive 3D tour that lets buyers move through the property online from a phone, tablet or computer. You receive a shareable link you can add to your listing, website and social posts. Standard pricing covers properties up to 1,500 sq. ft. Homes from 1,501 to 3,000 sq. ft. add $50.

Both. Matterport is our default 3D tour, and a measured floor plan can be added for $39. Prefer iGUIDE®? Choose it when you book for $50 more — iGUIDE includes accurate floor plans and room measurements from the same visit, so no separate floor plan is needed. Premium iGUIDE floor plans (fixtures and appliances drawn in) are available for an extra $49.

Yes — add details in the special instructions when you book, or contact us. We will let you know what is possible and confirm any pricing before work is done.

A professionally edited, property-focused listing video of about 60–90 seconds with interior and exterior footage, smooth transitions, colour correction and background music. Your logo, headshot and contact details are added automatically, and you can change the music from your portal. An Extended Video (2–3 minutes) is available for +$50. Videography does not include an agent appearing or speaking on camera.

Drone service depends on the property location, airspace, weather and safe flying conditions. When you enter the address we check it automatically — if drone service is not available there, it simply will not be offered and you are not charged. If weather prevents a safe flight, we will reschedule the drone portion.

Yes — a 2D floor plan is available for $39 when you book a 3D virtual tour or the Photo + Tour bundle. It is created from the tour scan, so it is the same price for any home size.

Listed prices — $149 for photography, $149 for a 3D virtual tour and $249 for the bundle — apply to properties up to 1,500 sq. ft. Homes from 1,501 to 3,000 sq. ft. are $199 for photography, $199 for a virtual tour and $349 for the bundle. Prices are in Canadian dollars and HST is added at checkout. Square footage means the total finished living space, including a finished basement — not just the above-grade (MLS) size.

Homes from 1,501 to 3,000 sq. ft. add $50 per service (photography $199, virtual tour $199, bundle $349), priced automatically when you order. For properties over 3,000 sq. ft. you can still order online — RealtyAid confirms a custom quote before the appointment, and you are not charged for the difference until you approve it. Square footage means the total finished living space, including a finished basement — not just the above-grade (MLS) size.

New clients receive a $100 credit that is applied automatically to their first eligible order — no code is needed. The credit cannot reduce an order below $0, and HST is calculated on the amount after the credit. The credit is available once per account.

Property Videography and Drone Photography & Video are $150 each on their own, or $99 each when combined with another paid service such as photography or a 3D virtual tour. Drone is the same price for any home size; video follows the same larger-home pricing as photography. Prices are in Canadian dollars and HST is added at checkout.

Tidy and declutter each room, open blinds, turn on all lights, clear kitchen and bathroom counters, secure pets, move vehicles from the driveway and make sure we can access every area. Our Property Preparation Guide has a complete checklist you can share with sellers, landlords and tenants.

Yes. Occupants are welcome to be home. We ask that they stay out of the rooms being photographed and let us know about any rooms that should not be photographed. You can add on-site contact details and notes when you book.

Yes — request a new time from the appointment page in your portal or contact us directly. Our full rescheduling and cancellation policy will be published here once finalised.

Your finished photos and virtual-tour link are delivered to your RealtyAid portal. From there you can download MLS-resolution or high-resolution files individually or all at once, copy your tour link, and request a revision if something needs attention. You also receive a notification when media is ready.

Every service includes 1 revision. Request it from the order page in your portal and tell us what you would like changed.

Yes. Brokerages and teams can create a shared account, invite agents, place orders on an agent’s behalf, view team orders and invoices, and use shared billing.